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| 2003 Schedule | ||
| 31st
Facilitators' Conference (Winter Conference) |
Friday
January 10, 2003 |
Summit
Executive Centre, Chicago, IL (Downtown Chicago) |
| “Using Simulations to Create
“Raving Fan” Customer Service " Companies can distinguish themselves from their competition through extraordinary customer service. Increasingly, customer focused work teams are emerging as a key strategy of leading-edged companies who want to create this differentiation. In this highly interactive session, participants will learn the following: Tools and techniques with which to build customer focused work groups; Exercises and data that help build awareness and enthusiasm regarding customer focus and service; Models and methods for groups to design, implement and monitor their own strategies for improving customer service. |
8:30am
Bruce Hodes CMI Oak Park, Illinois |
|
| "Being Successful"
To maintain a quality of work, you need to learn, grow, get feedback, and be honest with yourself. This session focuses on staying successful by continuing in business. To succeed in that way, you need a plan. A plan is not a static document. It is a process whereby you continuously look at who you are, where you are going, and how you'll get there. You need to know and plan out where you are going and how you'll get there both personally and professionally - or you go wherever someone else dictates. Developing a plan for yourself forces you to think through: who you are; what you're good at; to whom you want to sell; and how you'll attract your customers. |
9:45am & 2:30pm
Gary Rush MG Rush Systems Barrington, Illinois |
|
| "Creating Rapid, Sustainable
Change – A Whole Systems Approach" This session is based on the premise that when organizations need to create and implement significant changes quickly, they have to use methods that involve everyone who is impacted by the desired outcome. The session focuses on the principles, methods, and benefits underlying whole systems change, with a focus on the facilitation methods and considerations when working with large groups of participants in order to create rapid change. |
9:45am & 2:30pm
Jeff Hanan Howick Associates Madison, Wisconsin |
|
| “Past, Present, & Future:
What the Latest Technology Trends Mean to You" This session provides an entertaining look back at the 1990s, technology's golden era, and three important (and controversial) trends that Alex sees taking shape in the world of business technology. This lively, interactive program will examine the latest technology trends and their effects on the audience’s lives, work, and companies. Topics to be discussed in the program include: why IT professionals (both internal and outsourced) need to be as good with people as they are with technology; and why technology has been equal parts a bane and a boon despite the media’s daily reports to the contrary. |
1:00pm Alex L. Goldfayn Strategic Consulting Group, LLC Buffalo Grove, Illinois |
|
| 7th
Skills Development Workshop (Spring Workshop) |
Monday-Tuesday
May 5-6, 2003 from August 2002 |
Irons
Oaks Adventure and Environmental Learning Center Olympia Fields, Illinois (S Chicago Suburb) |
| Day 1 - Monday AM
"Presentation Skills Workshop" Speaking in public is a top fear of many adults. In order to be effective consultants, we need to learn to control this emotion while we are selling, presenting consulting, etc. in front of client audiences. This awareness building session will whet your appetite for, and help to calm your concerns about strengthening your current presentation skills. The key objectives of this session will be to focus on 1) making your nerves work for you, 2) creating an effective presence in front of an audience, and 3) hints for handling the Q and A from an audience. A break is included during this session. |
Monday 8:00am
Jerilyn Willin JWillin Consulting, Ltd Bloomingdale, Illinois |
|
| Day 1 - Monday PM
TBA |
Monday 12:30pm
Tim Rhodes Irons Oaks Adventure and Environmental Learning Center, Olympia Fields, Illinois |
|
| Day 1 - Monday PM
"Facilitated Thinking -Techniques, Templates, Trigger Question Sets and Tutors" What would it be like to plug into the wisdom of many of the best facilitators, consultants and mentors? As the assembly-line had a tremendous impact on improving manual-worker productivity, revolutionary new ‘facilitated thinking’ software products will have a similar impact on improving knowledge-worker thinking productivity. This session will review the following three components of facilitated thinking: 1) Choose the Right Problem Solving (Thinking) Approach; 2) Ask the right question(s) at the right thinking time. 3) Select the tool appropriate for the thinking task at hand. The session will also include a hands-on test-drive of ‘MindSights™’, the first truly ‘facilitated thinking’ software product.A break is included during this session. |
Monday 2:00pm
Dennis Heindl Nth Degree Software Greendale, Wisconsin |
|
| Day 2 - Tuesday Full Day
"INSIGHT Inventory Trainer Certification" The INSIGHT Inventory Trainer Certification will expand your professional credibility, enhance coaching skills, improve training results, and make a greater impact on organizational performance! This session is facilitated by Patrick Handley, PhD, the developer of the INSIGHT Inventory, and is designed to engage participants in experiential learning and assessment exercises simulating the real world application for the training tools. The workshop emphasizes tips and techniques for integrating the INSIGHT tools into programs and processes. A break is included during this session. |
Tuesday 8:00am
Patrick Handley INSIGHT Institute, Inc Kansas City, Missouri |
|
| 32nd
Facilitators' Conference (Fall Conference) |
Monday
October 20, 2003 |
The
Center for Information Management & Technology at Loyola University
Chicago (Water Tower Campus) (Downtown Chicago) |
| "A Single Question
Approach for Problem Solving" A major responsibility of a facilitator is to develop and conduct the most effective process possible for each workshop. Many times, this is accomplished by following "cookbook" agendas. These are workshop agendas that have been used before and are tested. Other times, the facilitator works with an expert in a given method (I call this person a "methodologist") to develop a workshop agenda based on the method. However, not all situations fit into a cookbook agenda nor have a methodologist to help. In those cases, the facilitator must develop the process another way. The following is a way that I use to develop new methods that lead to workshop agendas. |
8:30am
Gary Rush
MG Rush Systems Barrington, Illinois |
|
| "Object Oriented
Modeling - As a Facilitator, Why Should You Care?" What is the re-occurring "buzz" about Object Oriented Modeling and, as a facilitator, why should you care? Hear what Object Oriented is and isn't, it's promise, and what a facilitator should know to be most effective during Object Oriented collaborative sessions. Experience a few techniques to help shift your modeling perspective in order to help build sound business models. |
TANDEM
2A
10:30am to 12:00noon
Jack Hilty
SentientPoint, Inc.
Ann Marie Calistro
Educate! Facilitate! Innovate! |
|
| "Rapid and Effective Project
Scope Management" Project Managers need to rapidly identify the scope requirements on their projects. Accurate and comprehensive Scope Planning and Scope Identification is also a must. Then, how will project scope be successfully managed without "scope creep?" Facilitated workshops are the key to helping Project Managers and Project Stakeholders define, document, reach consensus and manage the Project Scope Management deliverables. This workshop will provide experienced facilitators with the tools needed to facilitate a successful Project Scope Management Workshop. |
TANDEM
2B
10:30am to 12:00noon Chester Sparks & |
|
| "Facilitating Business Collaboration
in Distributed (and Virtual) Environments" This workshop will give participants hands on experience of working through a business process in a distributed environment using a web-based collaborative application (WebIQ). It will help participants distinguish between web-based collaboration (many-to-many) and web-based communication (one-to-many) and will be facilitated simultaneously over the world-wide-web from two locations, across two time zones: from the Collaboration 2003 Conference in Annapolis, MD from the MFN Conference in Chicago. A break is included in this session. |
TANDEM
3A
1:00pm to 2:30pm
Paul Collins
Jordan-Webb
Ray Bejarano
WebIQ, LLC |
|
| "Rapid and Effective
Project Scope Management" This is a continuation of the 10:30am TANDEM 2B session above. A break is included in this session. |
TANDEM
3B
1:00pm to 2:30pm Chester Sparks
& |
|
| "Learn the
Do's and Don'ts of Hiring and Working with External Consultants" Learn the Do's and Don'ts of hiring and working with external consultants from your peers and colleagues. This session will include facilitated discussions and activities on a number of critical factors to be considered when contracting with external resources. Topics to be covered include how to find consultants, the selection process, what to consider when hiring consultants, defining roles, contracting, billing, consulting rates, style/fit, bringing consultants into your system, scope creep, success factors and avoiding common mistakes. Those who hire external resources and consultants can benefit from this session. A break is included in this session. |
TANDEM
4A
2:30pm to 5:00pm Diane Kubal &
|
|
| "A Window to
LEGO SERIOUS PLAY" This workshop is an introduction to LEGO SERIOUS PLAY, an innovative tool designed to maximize the human potential in organizations. This powerful, facilitated process is based on the belief that everyone can contribute to the company's discussions, decisions and outcomes. Experience LEGO SERIOUS PLAY and find out how to integrate this "lean-forward" technology into your facilitation toolbox to provide participants with an engaging tool for thinking, communicating and problem-solving. Nearly 100 companies worldwide have used LEGO SERIOUS PLAY for strategic planning, team-building, change management and leadership development. A break is included in this session. |
TANDEM
4B
2:30pm
to 5:00pm
Jody Lentz & |
|
MFN
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2003
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